Requirement for Mobile Number on Flight Bookings

Requirement for Mobile Number on Flight Bookings

16 April, 2019

Communition from Club Travel

Effective from the 1st June 2019, International Air Transport Association (IATA), are introducing a policy to allow airlines and travel agents to work together to ensure passengers receive the best possible experience during any event that may cause flight disruption.

The new policy is designed to ensure that the passenger can always receive accurate and timely information directly from the airline.

As such, from the 1st June, IATA are mandating travel agents to enter a passengers mobile phone number into the booking, or actively contact each passenger before the time of ticketing whether they wish to have their contact details excluded for each booking.

In order to facilitate quicker transactions and to avoid delays during ticketing which could result in price increases and/or loss of availability of seats, Club Travel will make mobile phone numbers mandatory for all passengers.


CIT Note

On recommendation, CIT has agreed that a mobile number will be manditory for all travellers and this will be a required field on the Traveller Profile Form.

The mobile number is provided to the airline at the time of each booking as part of the Passenger Name Record (PNR) and is only used by that airline to communicate changes to your booked flights.  Presently changes are notified to Club Travel who then attempt to contact the traveller by email, but this is not always possible or timely.  

Related Documents

Copy of Email from Club Travel

Copy of IATA Resolution 

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